Privacy of your personal data

Howards of Stratford Ltd is committed to protecting the privacy and security of its customers and website visitors. This Privacy Notice explains the type of data we may collect about you, how we store it, use it and keep it safe.

Howards of Stratford Ltd is the Data Controller and we are responsible for ensuring the privacy of your data for all of our services.

Legal basis for processing data explained

Data protection law sets out reasons in which personal information may be collected and processed. We do this on the following basis:

Contractual Obligations

Your personal data can be collected to comply with the Company’s (Howards of Stratford) contractual obligations, such as:

  • Using name, address and contact details in order to deliver your item, by passing this information on to our couriers;
  • Using name details in order to carry out repair/correction/requested works to items by passing this information on to our specialist workshops.
  • Using personal data including payment information to process payments.

Legal Compliance

Where the law requires us to, we may need to collect and process your data.  For example:

We may pass on details of people involved in fraud or other criminal activity to law enforcement.

Legitimate Interest

Your information may be used in a way which might be reasonably expected as part of running our business. For example:

  • We may use your name and address details to send direct marketing information by post, advising of products, services and events that may be of interest to you;
  • We may use your name, address, telephone number , email address and shopping history details to make contact in order to fulfil our service promises such as, updates on repair works, to inform you of specific items of interest that have been sought after, and valuations for insurance purposes;
  • We may use CCTV images and recordings for security and crime prevention purposes. Notices will be displayed on premises to inform you of our use of CCTV.

How we protect your personal data

We are committed to protecting the security of your information. Access to your personal data is password protected. Paper receipt files are stored securely with staff access only.

How long we keep your personal data

We will keep it as long as is needed to be able to provide our support and services to you. We will also keep it for as long as is necessary for our internal support related reporting. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, or for the purposes of crime prevention, we may also keep hold of some of your information as required, even after it is no longer needed to provide our services to you.

Who we may share your personal data with

We sometimes share your personal data with trusted third parties. For example:

  • Delivery couriers so they can let you know when your item will be delivered
  • Our specialist workshops so they can carry out any requested work to your jewellery

Delivery couriers we may use are Royal Mail, FedEx, DLC, Parcel Force, UPS, DDP and others. For further information, please contact us.

We may use only a name as reference in order to carry out repair/correction/requested works to goods by passing this information on to one of our specialist workshops.

We will only provide the information needed in order for them to perform their specific service. We work closely with them to ensure that your privacy is respected and protected at all times, and that your information is not held for longer than is necessary to perform and support the service provided.

We may share information, including CCTV images, about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

Your rights on your personal data

You have the right to request:

  • A copy of the personal data we hold about you
  • The correction of your personal data when incorrect, out of date or incomplete;
  • That we stop using your personal data for direct marketing;
  • That we stop processing your personal data
  • That we delete your personal data

Where we process your personal data for reasons of our legitimate interest, and you request that we either stop using it or delete it, we will do unless we believe we have a legitimate overriding reason to continue processing your personal data.

For any of these requests or queries, you can contact; Howards of Stratford, Data Protection Officer, 44A Wood Street, Stratford-upon-Avon, Warwickshire, CV37 6JG; 01789 205404.


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Contacting the regulator

If you do not feel that we have not handled your data correctly or you are unhappy with our response to your request in relation your personal data, you can make a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 (local rate).